Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.
  • 1. Introduce Your Customers to Slack Connect
  • 2. Be Strategic About Your Channels
  • 3. Send an Introductory Channel Message to Communicate Expectations
  • 4. Establish Workflows With Emojis
  • 5. Tap into Slack Integrations for Enhanced Engagement


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